Frequently Asked Questions

All our clothes are designed and manufactured in Portugal, Europe. We choose to produce in Portugal due to the extensive know-how and quality of their factories, strict labour law compliance and adherance to the latest environmental certifications and sustainable practices.

Our pieces can only be purchased through our website.

If you are a retailer and are interested in stocking our products, please contact us at care@graffenberg.co

We are a brand that strives for inclusivity and you having the power to wear whatever you want. Our measurements and sizes are always created having that in mind.

You can find all the size charts on the product page. There are also details on each product description of what size the models are wearing and their height.

Please note that the Minna shirt is designed to be boldly oversized, so we recommend sizing down.

We currently offer S-L sizing as our standard, being the clothes made to fit various body types.We strive to make our products the most inclusive as possible but being a small brand we're constrained by the number of pieces that we can produce per size.

As the brand grows, we'll be looking to expand our range in order to meet all of our customers needs.

Store your pieces in a dry and cool place. Our clothes are antibacterial, antimicrobial and antifungal, to keep them fresh longer, reducing the frequency of washes and water usage.

When a wash is needed:

- wash separately and inside out, at 30 degrees

- do not bleach, tumble dry or dry clean

- iron at low temperature

- dry in shade inside out

The Ernst Collection pieces promotes glowing and healthier-looking skin, enhances firmness, reduces the appearance of wrinkles and fine lines, supports the production of collagen and deodorizes your skin.

Our clothes are a unique blend of 2 ingredients, cotton and hemp, carefully harvested to create a sustainable and luxurious touch. Particles of Copper oxide, naturally present in the skin and the environment, are shot into the fiber, creating our G-cotton, with permanent skincare properties and antibacterial powers. G-cotton is then intertwined with hemp, a planet-friendly fiber that is produced with less water, zero chemicals and zero waste, forming our nurturing fabric. To elevate our antioxidant complex, we then infuse the fabric with microcapsules of Coenzyme Q10 to better firm, enhance and freshen your skin.

G-cotton is composed of natural cotton fibers that are permanently shot with particles of copper oxide, naturally present in the skin and the environment, with permanent skincare properties and antibacterial powers.

For further information about our technologies please click here.

Skin aging is attributed to the reduction of collagen, accelerated by inflammation and oxidative cellular stress. Copper, as a pure and sustainable active ingredient, naturally recognized by our bodies, addresses these two main concerns. On one hand, this essential mineral plays a crucial role in stimulating the production of fibroblasts, the cells responsible for collagen production, upregulating its levels on the skin. On the other hand, copper has potent biocidal properties that kill bacteria, fungi and viruses, which cause inflammation and oxidative stress. A dual combat to achieve firmer and younger-looking skin. Our G-cotton technology, catalyzed with copper, allows the properties from this ingredient to remain forever fresh and active for the skin.

For further information about our technologies please click here.

Known as a powerful antioxidant, Coenzyme Q10 strengthens the skin in the fight against age-associated alterations. This active ingredient helps to maintain sufficient cellular energy levels to stop the decline of cellular activity and protect against free radicals that originate the oxidative aging process on the skin. Topical treatment with coenzyme Q10 helps to achieve glowing and healthier-looking skin. Coenzyme Q10 is encapsulated in our pieces and will be gradually unlocked with usage.

For further information about our technologies please click here.

When in contact with your body, friction will naturally trigger and deliver the active ingredients to the skin. For ultimate results, use daily.

Our G-cotton technology, catalyzed with copper, allows the properties from this ingredient to remain forever fresh and active for the skin. Coenzyme Q10 is encapsulated in our pieces and will be gradually unlocked with usage.

Our G-cotton technology, catalyzed with copper, makes the clothes antibacterial, antimicrobial and antifungal, keeping them fresh longer and reducing the frequency of washes and water usage.

Yes, our clothes are hypoallergenic being formulated to ensure minimum instance of allergic reactions.

Yes, our clothes are fragrance free.

Yes, we strive to create clean beauty clothes with non-toxic and non-harmful ingredients which are specially designed for sensitive skin. They should be gentle enough to be tolerated by even the most sensitive skin types. We recommend checking our ingredient list to find out if you're allergic to any of our ingredients.

No, it is not necessary to change your current body skincare routine. You can layer our clothes for optimal results.

The ingredient list can be found in each product page.

Our clothes and ingredients are not tested on animals under any circumstances.

We are obsessed with uncompromised quality, innovation and a sustainable future. All our pieces are manufactured in Portugal with the finest fabrics and raw materials, and assembled with the most advanced, sustainable and ethical processes in the industry. We strive to use non-harmful ingredients for the body and the environment.

- Our fabrics are certified with the Global Organic Textile Standard (GOTS).

- Our brand, size and care labels are made of 100% recycled polyester.

- Our envelope tag is made of 100% recycled and recyclable paper. The string is made of 100% organic cotton and the seal is made from cornstarch, a compostable and eco-friendly material.

- Our interlining is made of 100% recycled material.

- Our buttons are made with corozo, a 100% natural and biodegradable material which comes from the nuts of the Tagua trees.

Yes, we work really hard for all the elements of our packaging to be sustainable.

- The outside packaging is made of 100% recyclable paper and it is sealed with a paper tape which is recyclable.

- The inside of the packaging contains a postcard, a sticker and wrapping paper which is made of 100% recycled and recyclable FSC certified paper.

The cotton used in our products is organic and GOTS certified, and hemp is a naturally planet-friendly fiber that is produced with little to no water, zero chemicals and zero waste.

We are happy to accept returns within 30 days of purchase, as long as your item is unworn and in its original conditition will all packaging and tags, and the seal unbroken.

Email us at care@graffenberg.co with your order number and the items you wish to return, and we will get back to you as soon as possible.

Please allow up to three weeks for refunds to be credited to your original form of payment.

As a small brand we ask for a symbolic payment of €10 per return due to administrative costs.

Unfortunately at this time we are unable to offer exchanges. We are working with limited quantities and we cannot guarantee the availability of other sizes. However, do not hesitate to email us to see if we can help furthermore. We are very sorry for any inconvenience.

Orders are shipped within 1-2 business days after being placed.

All our orders are shipped from Portugal, where our warehouse is based.

We offer free standard shipping on all orders.

We ship worldwide. All orders are shipped from our warehouse in Portugal and the carrier used will be determined by your shipping address.

Transit times will vary depending on your location.

A tracking number will be sent so you can follow your package throughout the way. You'll be notified when your package is dispatched, and receive a tracking number and the name of the courier in charge of your shipment.

We ship worldwide.

For the European Union all the taxes and duties are included, meaning there are no additional charges for you.

Outside the European Union you may be subject to local import taxes and duties once your package reaches your country. We have no control over these charges and cannot predict what they might be. This means that all additional costs with taxes, duties and customs charges must be covered by you.

If you can't find your order confirmation email, please check your junk or spam mail folders. If you still can't find it, please contact us at care@graffenberg.co and we will resend your order confirmation email.

An order may be cancelled if it has not been processed and prepared for shipment. To cancel your order, please contact customer service at care@graffenberg.co for assistance.

If your order has not been prepared for shipping, customer service can help you change your shipping address. Please contact care@graffenberg.co as rapidly as possible.

We are sorry if there is an issue with the quality of your oder.

If you have received a product that you believe to be faulty, please contact our customer service at care@graffenberg.co. Please include the following information:

- Order number

- A description of the fault

- Pictures of the fault

We will get back to you as soon as possible.

We are sorry if there is an issue with the your order.

If you have received the wrong product(s), please contact our customer service at care@graffenberg.co. Please include the following information:

- Order number

- Pictures of the incorrect product(s), including the label in the garment

- Any invoices associated with the order

We will get back to you as soon as possible.

We accept Visa, MasterCard, American Express, Maestro, Apple Pay and Google Pay.

After confirming your cart and advancing to checkout, you can add the discount code provided.

If you need help placing an order, tracking your delivery or arranging an exchange, we are here to help you.

Email us at care@graffenberg.co

Monday to Friday: 9am - 10pm GMT+1

If you would like to collaborate with us please contact care@graffenberg.co.

Please make sure to include:

- Social media handle

- Email address

- Contact number

- Why you would be interested in collaborating with us

If you are interested in stocking our products please contact care@graffenberg.co